Pet emergency? Call us now.

Come in now — don’t wait until morning. A blocked urethra can become fatal within 24–48 hours. Don’t press on the belly, don’t give medicines, and keep your cat calm and warm in a carrier on the way.

Call us immediately and bring the packet or a photo of it. Don’t give salt water, oil or milk, and don’t try to make your pet vomit unless a vet tells you to — some poisons do more damage coming back up. If it’s on the skin or fur, wash with dish soap and water.

Come in even if your pet seems fine — internal bleeding and lung injuries often show later. Slide your pet onto a flat board, box or thick towel, keep movement to a minimum and keep them warm. A frightened pet may bite, so protect your hands.

Press firmly on the wound with a clean cloth and hold for at least 5 minutes without lifting to check. If blood soaks through, add more cloth on top. Keep pressure on while someone drives.

Move your pet into shade or a cool room, pour cool (not ice-cold) water over the body and paws, and fan them. Offer small sips of water. Don’t wrap in a wet towel — it traps heat. Come in even if they seem to recover; heatstroke damages organs.

Keep your hands away from the mouth — pets don’t swallow their tongue. Move furniture away, dim the lights and time the seizure. If it lasts over 5 minutes, or seizures come one after another, travel now. After a single short seizure, call us.

Call if she has strained strongly for 30–60 minutes with no baby, if 2–4 hours pass between babies, or if there is green or bloody discharge before the first one. Don’t pull on a stuck baby. We perform emergency caesarean sections.

Travel now. If you can see an object in the mouth and can remove it safely, do — but don’t push your fingers blindly down the throat. Cats that breathe with their mouth open are in trouble. Keep your pet calm and upright.

This may be bloat (GDV) — a surgical emergency in large, deep-chested dogs. Don’t give food or water, and don’t wait to see if it passes. Call and come immediately.

Keep your pet as still and calm as possible and carry them — movement spreads venom. Remove the collar if the head or neck is swelling. Don’t cut, suck, apply a tight tie, or use herbs. Come immediately.

For electric shock, switch off the power before touching your pet. Cool burns under gently running water for 10 minutes. Don’t apply ghee, oil, toothpaste or ice. Cover loosely with a clean damp cloth and come in.

Stop your pet from rubbing the eye (a collar or holding the paws helps), cover it with a clean damp cloth and come in straight away. Eye injuries can get much worse within hours. Don’t put human eye drops in.