FAQ
Frequently asked questions
Can’t find your answer? Ask on WhatsApp — a vet replies.
About the clinic
Where is Community Pet Care in Rangpur?
Community Pet Care is opposite Circuit House near DC More, Rangpur — in the B.Ed College lane, beside Pashari Para Mosque (Rangpur 5400). On Google Maps, search "Community Pet Care Rangpur" or use the plus code Q64P+CM.
What are your opening hours?
We are open every day from 9 AM to 10 PM. On Fridays we close from 1 PM to 2:30 PM for Jumu'ah prayer. The emergency phone and WhatsApp line (01783-121256) is answered 24/7.
Do you have a 24-hour emergency vet service?
Yes — our emergency phone and WhatsApp line, 01783-121256, is answered day and night. Outside opening hours the vet will advise you on first aid and arrange emergency care when needed.
Which animals do you treat?
We mainly treat cats and dogs — kittens, puppies, adults and seniors. Please call ahead for rabbits and birds so we can confirm we can help.
Who is the vet at Community Pet Care?
Clinical care and surgery are led by Dr. Farhan Israq — DVM, MS in Surgery (HSTU), with clinical training in small animal medicine and surgery at Prince of Songkla University, Thailand. He is registered with the Bangladesh Veterinary Council (Reg. 9542).
Do you sell pet food and medicine?
Yes. Our in-clinic pet shop sells cat and dog food, litter, veterinary medicines, flea and tick products, shampoos, toys and accessories. Ask on WhatsApp about pickup or delivery.
Appointments & costs
Do I need an appointment?
No — walk-ins are welcome during opening hours. Sending a WhatsApp message or calling 01783-121256 first shortens your wait, and surgery is always booked in advance.
How much does a vet visit cost?
A general health check-up starts from ৳300. Tests, medicines, vaccines and surgery are priced separately, and we always tell you the cost before we begin.
Do you offer home visits?
Yes, in Rangpur city and nearby areas — for check-ups, vaccines, follow-ups and pets that find travel stressful. A home-visit fee applies; send your location on WhatsApp to confirm.
Can I consult a vet online?
Yes. Our 24/7 telemedicine service works by WhatsApp video, voice or chat from anywhere in Bangladesh — ideal for follow-ups and deciding whether your pet needs to come in.
How do I pay?
Cash is accepted at the clinic. Ask at the counter or on WhatsApp about mobile payment options.
Pet care basics
When should my kitten or puppy get vaccinated?
Kittens start the combined "flu" vaccine at 8–12 weeks with a second dose 3–4 weeks later, plus rabies from about 12 weeks. Puppies start DHPPi at 6–8 weeks, repeat every 3–4 weeks until 16 weeks, and get rabies at 12 weeks. Both need yearly boosters.
How often should I deworm my pet?
Every two weeks until 12 weeks of age, monthly until six months, then every three months for life — monthly for pets that hunt or go outdoors.
What should I do if my pet is bitten by a stray?
Wear gloves, wash the wound with soap and running water for 15 minutes, and bring your pet in within 24 hours for wound care and a rabies booster. If a person is bitten, they must go to a hospital the same day.
More answers by topic
Worried about your pet right now? Talk to a vet.
Call or WhatsApp — we answer day and night. For everything else, walk in any day from 9 AM to 10 PM.